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Refunds

  • REFUND AND RETURN POLICY

    Refunds or exchanges are not available where you simply change your mind, where you have mistakenly purchased the wrong ticket, where you did not attend the session, or where you do not have a receipt...

  • I booked the wrong day

    Bookings can be swapped up to an hour before your booked session by using the ‘Manage Order’ section of your confirmation email. Simply scroll below the barcode and booking confirmation, to the ‘Manag...

  • I booked the wrong cinema

    Please note a booking cannot be swapped between Cinemas. You will need to make a new booking for the correct cinema before your refund request is submitted, and proof of your correct repurchase will b...

  • I booked the wrong time

    Bookings can be swapped up to an hour before your booked session by using the ‘Manage Order’ section of your confirmation email. Simply scroll below the barcode and booking confirmation, to the ‘Manag...

  • I booked the wrong movie

    Bookings can be swapped up to an hour before your booked session by using the ‘Manage Order’ section of your confirmation email. Simply scroll below the barcode and booking confirmation, to the ‘Manag...