Have you logged onto your account and seen points are missing from the latest film you have watched?
If you booked online, you can recover your points here
If you purchased in cinema, please CLICK HERE and let us know the following information.
- Cinema location:
- Movie title:
- Session type (Vmax, 3D , Gold class or standard session):
- Date of session:
- Online Booking number OR Movie Ticket Transaction Number^:
- Cinebuzz Card Number(s):
^Your Online booking number starts with a 'W' letter and your Movie ticket transaction number can be found below the barcode on your ticket stub as *111111/001*. Please note that in some instances further proof of purchase may be required to assist with locating missing points, please keep your movie tickets or receipt until your enquiry has been finalised.