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I booked the wrong time

Bookings can be swapped up to an hour before your booked session by using the ‘Manage Order’ section of your confirmation email. Simply scroll below the barcode and booking confirmation, to the ‘Manage Order’ section, where you can change the film, time or seats.

If there is a price difference between your tickets, or you have booked using discounted Cinebuzz tickets, we suggest getting into contact with the cinema you have booked for as they will be able to assist you further.

Please contact them directly by clicking here. Please note that a booking swap must be organised before your booked session begins as our no refund policy will apply after the session has passed.

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